Issues accessing the platform and taking studies

Incident Report for UserZoom

Resolved

The incident is now resolved and the access to studies is back fully functional. Thanks for your patience.

Posted Feb 12, 2024 - 10:06 UTC

Update

The access to the platform and analysis of results is available now. We are still working to restore the service when taking studies.

Posted Feb 12, 2024 - 09:57 UTC

Identified

We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services.
Apologies for the inconvenience.

Posted Feb 12, 2024 - 09:56 UTC

This incident affected: Manage (Login), Analysis & Results (Video Player), and Collect (Unmoderated research methods).