All Systems Operational
Manage Operational
Login ? Operational
User Management ? Operational
Templates Operational
Study Builder ? Operational
Recruit Operational
Study Recruitment by UserZoom ? Operational
Study recruitment by Recruit Your Own ? Operational
ResearchOps (session calendar) ? Operational
Emails & Notifications ? Operational
Collect Operational
Moderated in session experience Operational
Unmoderated research methods Operational
Analysis & Results Operational
Ratios & Responses Operational
Transcripts Operational
Video Player Operational
Data Exports Operational
Participant Experience Operational
Selecting a time to participate ? Operational
Joining a session ? Operational
UserZoom Live Android App ? Operational
UserZoom Live iOS App ? Operational
UserZoom Surveys Android App ? Operational
UserZoom Surveys iOS App ? Operational
Google Chrome extension ? Operational
Firefox extension ? Operational
Support & Education Operational
UserZoom Academy ? Operational
UserZoom HelpCenter ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2024

No incidents reported today.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - This incident has been resolved. Thanks for your patience.
May 15, 11:04 UTC
Monitoring - Result pages and access to studies should be accessible again, we are still monitoring the service to make sure everything works correctly. Apologies for the inconvenience.
May 15, 09:46 UTC
Investigating - We are receiving reports of issues accessing results and loading studies in accounts for EU region. We are investigating and will update very soon.
May 15, 09:38 UTC
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.