All Systems Operational

Manage Operational
Login ? Operational
User Management ? Operational
Templates Operational
Study Builder ? Operational
Recruit Operational
Study Recruitment by UserZoom ? Operational
Study recruitment by Recruit Your Own ? Operational
ResearchOps (session calendar) ? Operational
Emails & Notifications ? Operational
Collect Operational
Moderated in session experience Operational
Unmoderated research methods Operational
Analysis & Results Operational
Ratios & Responses Operational
Transcripts Operational
Video Player Operational
Data Exports Operational
Participant Experience Operational
Selecting a time to participate ? Operational
Joining a session ? Operational
UserZoom Live Android App ? Operational
UserZoom Live iOS App ? Operational
UserZoom Surveys Android App ? Operational
UserZoom Surveys iOS App ? Operational
Google Chrome extension ? Operational
Firefox extension ? Operational
Support & Education Operational
UserZoom Academy ? Operational
UserZoom HelpCenter ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 4, 2025

No incidents reported today.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Resolved - The incident has been fully resolved. Again, thank you for you patience and apologies for the inconvenience.
Jul 1, 14:49 UTC
Monitoring - A fix has been implemented and the ability to start sessions should be restored for all accounts. We will be monitoring to ensure there's no further issues. Thank you for your patience.
Jul 1, 14:28 UTC
Identified - We have identified the issue and are looking to restore access as soon as possible. Apologies for the inconvenience.
Jul 1, 14:03 UTC
Investigating - We are currently investigating some issues reported when starting Moderated sessions for customers in North America. We will update as soon as we have more information.
Jul 1, 13:49 UTC
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.