UserZoom Status

All Systems Operational

Manage Operational

User Management Operational

Templates Operational

Study Builder Operational

Recruit Operational

Study Recruitment by UserZoom Operational

Study recruitment by Recruit Your Own Operational

ResearchOps (session calendar) Operational

Emails & Notifications Operational

Collect Operational

Moderated in session experience Operational

Unmoderated research methods Operational

Analysis & Results Operational

Ratios & Responses Operational

Transcripts Operational

Video Player Operational

Data Exports Operational

Participant Experience Operational

Selecting a time to participate Operational

Joining a session Operational

UserZoom Live Android App Operational

UserZoom Live iOS App Operational

UserZoom Surveys Android App Operational

UserZoom Surveys iOS App Operational

Google Chrome extension Operational

Firefox extension Operational

Support & Education Operational

UserZoom Academy Operational

UserZoom HelpCenter Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

Issues starting Moderated sessions in some accounts in North America

Resolved - The incident has been fully resolved. Again, thank you for you patience and apologies for the inconvenience.
Jul 1, 14:49 UTC

Monitoring - A fix has been implemented and the ability to start sessions should be restored for all accounts. We will be monitoring to ensure there's no further issues. Thank you for your patience.
Jul 1, 14:28 UTC

Identified - We have identified the issue and are looking to restore access as soon as possible. Apologies for the inconvenience.
Jul 1, 14:03 UTC

Investigating - We are currently investigating some issues reported when starting Moderated sessions for customers in North America. We will update as soon as we have more information.
Jul 1, 13:49 UTC

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.