We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

Incident Report for UserZoom

Resolved

This incident has been resolved.

Posted Sep 17, 2024 - 13:07 UTC

Monitoring

We have just received word that a fix was just deployed. All uploads with Documents (docx and PDF) and spreadsheets appear to be working as expected again. We believe Audio and Video uploads should be good to go as well but we are still monitoring these cases because they are much bigger files.

Thank you so much for your patience. We will provide another update regarding Videos and Audio when I know more.

Posted Sep 16, 2024 - 15:39 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 16, 2024 - 14:04 UTC

Investigating

We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

Posted Sep 13, 2024 - 20:34 UTC