Problems loading the Results page in EU-based accounts

Incident Report for UserZoom

Resolved

This incident has been resolved.
Posted Dec 17, 2024 - 00:01 UTC

Update

We are continuing to monitor for any further issues.
Posted Dec 16, 2024 - 21:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 16, 2024 - 21:51 UTC

Investigating

We are currently investigating an issue affecting users with EU-based accounts who may experience a blank page when attempting to load the results page. We appreciate your patience as we work to resolve this issue.
Posted Dec 16, 2024 - 21:20 UTC
This incident affected: Analysis & Results (Ratios & Responses, Transcripts, Video Player, Data Exports).
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