UserZoom Status

All Systems Operational

Manage Operational

User Management Operational

Templates Operational

Study Builder Operational

Recruit Operational

Study Recruitment by UserZoom Operational

Study recruitment by Recruit Your Own Operational

ResearchOps (session calendar) Operational

Emails & Notifications Operational

Collect Operational

Moderated in session experience Operational

Unmoderated research methods Operational

Analysis & Results Operational

Ratios & Responses Operational

Transcripts Operational

Video Player Operational

Data Exports Operational

Participant Experience Operational

Selecting a time to participate Operational

Joining a session Operational

UserZoom Live Android App Operational

UserZoom Live iOS App Operational

UserZoom Surveys Android App Operational

UserZoom Surveys iOS App Operational

Google Chrome extension Operational

Firefox extension Operational

Support & Education Operational

UserZoom Academy Operational

UserZoom HelpCenter Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2026

No incidents reported today.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

Downloading/Sharing Clips currently not working for users in the US

Resolved - This incident has been resolved.
Jan 16, 13:37 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 12:41 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 15, 22:19 UTC

Investigating - We are seeing an issue impacting clips where they cannot be downloaded or shared. This issue is only impacting users in the US. We are currently investigating. Thank you for your patience and our apologies for any inconvenience.
Jan 15, 21:00 UTC

Jan 15, 2026

Jan 14, 2026

Unable to log into UserZoom

Resolved - This incident has been resolved.
Jan 14, 10:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 09:32 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 14, 09:27 UTC

Investigating - We are aware that some users are experiencing issues when trying to log in. Our team is actively looking into this and working to resolve it as quickly as possible. We will share an update as soon as we have more information. Thank you for your patience, and we apologize for the inconvenience.
Jan 14, 09:23 UTC

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.