All Systems Operational

Manage Operational
Login ? Operational
User Management ? Operational
Templates Operational
Study Builder ? Operational
Recruit Operational
Study Recruitment by UserZoom ? Operational
Study recruitment by Recruit Your Own ? Operational
ResearchOps (session calendar) ? Operational
Emails & Notifications ? Operational
Collect Operational
Moderated in session experience Operational
Unmoderated research methods Operational
Analysis & Results Operational
Ratios & Responses Operational
Transcripts Operational
Video Player Operational
Data Exports Operational
Participant Experience Operational
Selecting a time to participate ? Operational
Joining a session ? Operational
UserZoom Live Android App ? Operational
UserZoom Live iOS App ? Operational
UserZoom Surveys Android App ? Operational
UserZoom Surveys iOS App ? Operational
Google Chrome extension ? Operational
Firefox extension ? Operational
Support & Education Operational
UserZoom Academy ? Operational
UserZoom HelpCenter ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved - This incident has been resolved.
Oct 20, 22:23 UTC
Monitoring - It appears that our service provider is slowly going back online. Moderated Sessions are working again. However, we will continue to monitor things on our side to be sure all is well.
Oct 20, 19:44 UTC
Identified - We have learning that the service provider UserZoom relies on for its Moderated Services is being impacted by the AWS outages. We will keep you posted.
Oct 20, 17:14 UTC
Investigating - We are receiving reports of UserZoom Moderated services being down. We are looking into it. Thank you for your patience.
Oct 20, 16:01 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.